Refund and Return Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Further, if we don’t have the size desired for an exchange due to lack of inventory, we will default to refunding your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please reach out to us via our Contact Us page for assistance and we will provide instructions on how to facilitate a refund/return process and where to send the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ramius@frogjumpvolleyball.com
Shipping Returns
To return your product, you should mail your product to: 2006 Baldwin Lane, Newburgh, NY, 12550.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.