Refund and Return Policy
We have a non-refundable policy for all purchases made through our website/social media channels. This means that once an order is placed, it cannot be refunded except in cases where the product is defective or damaged upon receipt. If an order is placed and you would like to exchange it for a different size, we will attempt to exchange it while our supplies last.
If you receive a defective/damaged product, please contact us immediately via our Contact Us page or social media channels. We will provide instructions on how to facilitate a refund/return in this instance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us immediately.
Shipping Returns
To return your product, you should mail your product to 2006 Baldwin Lane, Newburgh, NY, 12550.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.